LEADERSHIP
Customer Experience
ӽ Leads the team in building lifelong relationships with our customer, the #1 priority
ӽ Strives to exceed internal and external customer expectations
ӽ Provides current fandom knowledge and information to employees and customers
ӽ Shows genuine interest in providing a haven where one of a kind fans join for nurture, fandom and fun
ӽ Ensures that all employees are properly trained, developed and are utilizing their skills to meet customers’ needs
ӽ Stays connected through applicable platforms (social media opportunities, HT App, clientelling, etc.)
Management
ӽ “Agent of Change” ; promotes, owns, and celebrates the new
ӽ Demonstrates the 5 Basic Management Skills
ӽ Creates a team environment which fosters loyalty
ӽ Makes decisions in the best interest of the customer (both internal and external)
ӽ Provides clear and effective direction to the team
ӽ Takes responsibility for own performance and that of the team while consistently meeting commitments
STORE SALES & SHRINK RESULTS
Drive for Results
ӽ Pursues sales opportunities with a sense of urgency, anticipates and overcomes obstacles, and follows through effectively
ӽ Embraces new technology knowing it improves efficiency, productivity, increases customers’ options and the quality of their
experience
ӽ Maximizes use of all available Omnichannels; Ensures that all employees are trained, developed, and utilizing skills to meet
customers’ needs
ӽ Utilize available tools to identify sales opportunities to improve customer experience and increase sales volume
ӽ Manage store shrink within the Company guidelines and shrink goals
ӽ Manages store payroll hours within the Company guidelines to optimize customer experience
ӽ Delegates effectively utilizing other’s strength
ӽ Stays focused on goals, knows what outcome is expected, and leads team to achieve
Operations
ӽ Understands, complies, and educates store team members on company policies and procedures
ӽ Properly controls supply ownership, spending only as needed
ӽ Maintains all required paperwork and reporting administration in an organized manner
ӽ Establishes realistic and specific plans that will meet company objectives and deadlines
ӽ Complies with and educates staff on all loss prevention policies and procedures
ӽ Manages cash over/shorts
ӽ Aware of external factors affecting business (school schedules, mall event) and staffs appropriately and within budget
Merchandise Presentation
ӽ Demonstrates good judgment and follow through in the implementation of Company visual standards
ӽ Ensures that store is merchandised using planogram as a guide
ӽ Maintains housekeeping standards; sales floor and backroom
ӽ Implements all promotional guidelines in a timely manner
ACCOUNTABILITIES
Guides & Develops Others
ӽ Owns the customer experience by identifying, recruiting, and building a happy, positive, and optimistic team
ӽ Identifies performance objectives, coaches, and develops employees to achieve goals
ӽ Provides timely and effective feedback on performance
ӽ Completes thorough performance evaluations
ӽ Encourages employee ownership for performance and development, recognizes and rewards performance that exceeds expectations

ӽ Mentors employees on career goals and road map where one of a kind fans join for nurture, fandom and fun

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Management: 2 years (Required)

Ability to Relocate:

• North Charleston, SC 29406: Relocate before starting work (Required)

Work Location: In person